Privacy Policy
Effective Date: January 1, 2026 | Last Updated: February 2026
1. Information We Collect
Information You Provide
- Account information: Name, email address, and password when you create an account.
- Order information: Shipping address, billing address, and payment details when you make a purchase.
- Communication: Any information you provide when contacting our support team.
- Institutional affiliation: Organization name and role when provided for bulk or institutional orders.
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, and navigation paths.
- Device information: Browser type, operating system, screen resolution, and device identifiers.
- Log data: IP address, access times, and referring URLs.
2. How We Use Your Information
- Process and fulfill your orders, including shipping and payment processing.
- Manage your account and provide customer support.
- Send order confirmations, shipping notifications, and delivery updates.
- Improve our website, products, and services.
- Comply with legal obligations and prevent fraud.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive information, and PCI-compliant payment processing through our third-party payment provider.
4. Cookies
We use essential cookies for site functionality (authentication, cart state) and analytics cookies to understand site usage. You can disable non-essential cookies through your browser settings.
5. Third-Party Services
We use the following third-party services that may process your data:
- Payment processing: Secure payment handled by PCI-compliant processors. We do not store full credit card numbers.
- Shipping carriers: Name and address shared with carriers to fulfill deliveries.
- Analytics: Anonymized usage data to improve site experience.
6. Data Retention
We retain your account and order data for as long as your account is active and for a reasonable period thereafter for legal, tax, and business purposes. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt out of non-essential data processing.
- Export your data in a portable format.
To exercise these rights, contact research@alpineresearchlabs.com.
8. Children's Privacy
Our Site is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes are effective upon posting. We encourage you to review this page regularly.
10. Contact
For privacy-related questions or requests, contact us at research@alpineresearchlabs.com or visit our contact page.